Keeping patients at the heart of every decision we make

We empower patients across our therapy areas through education, support for patient organisations and patient centricity in everything we do, turning patient insight into real improvements in quality of life.

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How we champion eye health

Within Scope, across our community, in clinical settings and through policy.

Insight

Listening to patients directly to understand their journeys, challenges and expectations.

Engagement

Accessible, multichannel education that helps patients make informed decisions.

Accelerating impact

Partnering with patient organisations to amplify patient voices.

Internal advocacy

Making every Scope employee an eye health champion.

“We have always put patients first, but now we are in an even stronger position to create a positive impact on their eye health. We are truly being led by patient insights.”
Asiya Mu’azzam
Social Impact Specialist, Scope

Insight

Our annual patient survey

We ask, listen and learn directly from patients rather than assuming what they need. Our survey brings together people across the UK, Ireland and the US, including those living with diagnosed eye conditions and those experiencing symptoms without a formal diagnosis.

It gives us a view of the whole journey, from first symptoms to diagnosis, treatment and ongoing management, and lets us measure how patient needs change over time.

There is no single patient journey

Some people are early in their experience; others have managed symptoms for years. Understanding the individual behind the condition matters.

Eye care professionals make the difference

Many patients leave consultations reassured. We want everyone to have the information and confidence to manage their condition beyond the appointment.

Education, in the format that suits you

Patients value clear, practical information on symptoms, treatment and lifestyle, through digital, online and traditional formats.

Engagement

Patient education, shaped by what patients told us

We’re evolving how we share education so it’s more accessible, relevant and responsive, and so healthcare professionals and patient support networks have useful resources to share.

Visit the Eye Health hub

Accelerating impact

Standing with patient communities

We support organisations run by and for patients, and we attend their events to hear first-hand how eye conditions affect daily life.

Ireland · Vision Ireland

On the road with the Vision Van

Together with Vision Ireland, we support the Vision Van as it tours communities across Ireland, helping people better understand eye health and the importance of protecting their vision.

Read the Vision Van story

United Kingdom · Dry Eye Association

Bringing patients and experts together

Created by dry eye patients and eyecare professionals as a single online source of expert information and support. We sponsor and attend its Patient Education Day, bringing together patients, advocates and healthcare professionals.

“Hearing patients and customers describe their symptoms and explain how dry eye affects their daily lives was incredibly valuable.”
Richard Goodfellow
National Sales Manager, Scope

United States · Dry Eye Foundation

Funding access to care and support

A “by-and-for-patients” nonprofit with almost 20 years’ history. We are Gold Sponsor of its Dry Eye Symposium and support its Patient Travel Scholarship Fund and Dry Eye Helpline.

$20k

contributed in 2025

100+

people supported by free helpline calls

“We are so grateful to Scope’s sponsorship as we work to reshape the future for dry eye!”
Rebecca Petris
Co-Founder, Dry Eye Foundation

Internal advocacy

Every Scope employee, an eye health champion

We are all driven by the impact we can have on our patients and customers, helping to improve their quality of life. That focus is supported by sharing patient insights through our internal channels and Town Hall meetings, so every colleague understands how their role connects to the people we ultimately serve. It’s our purpose in action: inspiring each other to make a difference.